Update: 18.12.2021

Welcome to the chesa surlej hotel!

We are very pleased to welcome you as our guests and to spoil you.

According to the decision of the Federal Council, from Monday, 20.12. 2021 the 2 G rule applies to our hotel and restaurant: recovered or vaccinated. Furthermore, masks are compulsory in all interior rooms of the hotel. We thank you for your understanding.

The 2G+ certificate obligation applies to the use of our Vivaia Relax area.

You would like to enter the Engadin from abroad? Please note the entry requirements: The Swiss government is constantly adapting its requirements:

Please note that a PCR test is mandatory for entry into Switzerland.

All info on travelling into the country HERE and via MySwitzerland.com HERE

 

 

 

Cancellation conditions

Our cancellation policy in the winter season is between 5 and 21 days, depending on the date. Please note the cancellation conditions of the booked rate.

Group bookings, individual reservation contracts, holiday flats, may contain different cancellation conditions. These individual contracts are therefore excluded from our general cancellation conditions.

We ask for your understanding that we charge the contractually agreed cancellation fees in the case of cancellations at short notice.

The quarantine obligation in Switzerland can change daily. Please refer to the BAG list:

In the event of a closure of the mountain railways, we offer free cancellation for hotel accommodation even at short notice. Holiday flats are excluded from this.

General

The general mask obligation still applies in our hotel and restaurants.

Please wash your hands regularly.

Hand disinfectants are available in the lobby, at the public toilets and in front of the laBrasera restaurant.

Please keep at least 1.5 metres away at all times. 

If you have any symptoms of respiratory illness during your stay, please let us know.

Guests who are exempt from the mask requirement for health reasons are kindly requested to inform us at check-in.


Staff

All staff have been trained and sensitised to the current situation. Hand hygiene and distance rules are observed.

In case of symptoms of illness, employees are sent home and instructed to follow the (self-)isolation according to the FOPH. Further measures follow instructions from the cantonal medical service.

All staff members wear a face mask.

If disposable gloves are used, they are changed after 1 hour at the latest and disposed of properly.

Cleaning

Our housekeeping staff wear disposable gloves during cleaning or disinfect their hands after each room.

We work with professional cleaning products from the Diversey brand.


Lift

Please note that a maximum of 2 people use the lift. Please also keep your distance here.

Buttons in the lift are disinfected 4 times a day.


Reception

Our reception desk is equipped with a protective plexiglass part.

Keys are disinfected at check-in and check-out.

The credit card terminal is disinfected after each use.

Free masks are available for our hotel guests.

 

Room

Our staff disinfect hands before and after each cleaning.

Please note that the rooms can only be cleaned when no guest is staying in them.

The rooms are cleaned daily, unless you do not wish it. Please let us know in that case.

Change of linen: We try to keep the environmental idea in mind during this time as well: Towels are changed as soon as you put them on the floor. You are also welcome to do this daily if you wish.


 

Restaurant laBrasera & Stübli Alp31

The 2G rule applies in our restaurants. Hotel guests show this at the reception when checking in. External guests please do so before entering the restaurant.

Masks are compulsory up to the table. Consumption is only allowed in a seated position.

Both restaurants are open daily from 07:30 to 21:30.
 

 

Breakfast

 


Our large mountain breakfast buffet is open from 07.30 to 10.00.

 

 

Sun terrace

Our sun terrace is open daily from 07.30 to 2pm/4pm (Highseason).

The distance between the tables is still 1.5 metres. There is currently no certification obligation.

 

Vivaia Relax

Our Vivaia Relax (sauna, steam bath and infrared cabin) is open daily from 15:00 to 19:00 for hotel guests.

Access to the Vivaia Relax area is now only possible with a valid 2G certificate (vaccinated or recovered) and an additional valid negative test result.
Antigen/rapid tests are valid for 24 hours. PCR tests 72 hours. Persons who have not been vaccinated, booster vaccinated or recovered for more than four months are exempt from this testing requirement.
Massages during which a mask may be worn are exempt from this requirement.
Free antigen/rapid tests are offered daily from 17:00 to 18:00 by the Silvaplana municipal administration HERE