Update: September 17th, 2021

Welcome to the chesa surlej hotel!

We are very pleased to welcome and pamper you as our guests.

To ensure that you feel completely at ease with us, we have drawn up a sustainable and comprehensive protection concept for you and our staff.


General

It's great to have you with us - you are "by far" the best guests! In order to offer you the greatest possible safety, we all adhere to the guidelines of the Federal Office of Public Health (FOPH) as well as HotellerieSuisse. We are sure that we can master the unfamiliar situation wonderfully with a wink and a smile. Thank you for supporting us and helping us to make everyone's stay with us relaxed and safe.

A smile says more than a handshake. For this reason, we refrain from shaking hands and greet everyone with the "hand on heart" gesture. Whenever possible, we keep a distance of 1.5 metres. In all indoor public areas of the hotel (reception,corridors, lift, etc.) we still ask you to wear the mask and keep your distance.

Covid certificate

Due to the Federal Council decision, we are obliged to check your Covid certificate including validity date and ID. This will be done on your arrival, after which you can enjoy your time out with us at your leisure. In case of renewal of antigen tests, we ask you to present it again at the reception. If you need an antigen test during your stay, our reception will be happy to help you.

Thank you for your understanding and cooperation!

 

Would you like to be tested or vaccinated ? The following options are available to you:

www.mobiles-testcenter.ch/register/events/?event=125

Official test centre village square "Plazza dal Güglia 
Sunday: 15.00 - 17.00 hrs
Monday: 17.00 - 18.00 hrs
Wednesday: 17.00 - 18.00 hrs
Friday: 17.00 - 18.00 hrs

Further test possibilities
https://www.polyclinic.ch/covid-19-test/
You can read the protection concept at the reception and in front of the restaurant.

You would like to enter the Engadin from abroad ? Please note the entry regulations: The Confederation is constantly adapting its Requirements:

www.bag.admin.ch/bag/de/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov/empfehlungen-fuer-reisende/quarantaene-einreisende.html#-2060676916

Cancellation conditions


We have adjusted our cancellation conditions this summer season as follows:

Reservations can be cancelled free of charge up to 5 days before arrival.

Group bookings, individual reservation contracts, holiday flats, may contain different cancellation conditions. These individual contracts are therefore excluded from our general cancellation conditions.

We ask for your understanding that we charge the contractually agreed cancellation fees in the case of cancellations at short notice.

The quarantine obligation in Switzerland can change daily. Please refer to the BAG list:

In the event of a closure of the mountain railways, we offer free cancellation for hotel accommodation even at short notice. Holiday flats are excluded from this.

General

The general mask requirement still applies in our hotel, as guests without a certificate can also accommodate.

Please wash your hands regularly.

In the lobby, at the public toilets, in front of the LaBrasera restaurant you will find hand disinfectants

Please always keep a distance of at least 1.5 meters. 

If you have symptoms of respiratory disease before your arrival or during your stay, we ask you to refrain from visiting our house. We recommend that you take out a travel cancellation insurance.

Guests who are exempt from the mask requirement for health reasons are kindly requested to inform us of this when checking in.

Employee

All employees are trained and sensitized to the current situation.

The employees are regularly tested

Hand hygiene and distance rules are observed.

In case of symptoms of illness, employees are sent home and instructed to follow the (self-)isolation according to BAG. Further measures follow on the instructions of the cantonal medical service.

All employees wear a mouth guard

If disposable gloves are used, they must be changed after 1 hour at the latest and disposed of properly.

Cleaning

 Our housekeeping staff wear disposable gloves during cleaning or disinfect their hands after each room.

We work with professional cleaning products from DIVERSEY.

The public toilets are cleaned 4 times a day.

Banisters and door handles in public areas are disinfected 4 times a day.

Elevator

Please note that a maximum of 2 people can use the elevator, so please keep your distance.

Buttons in the lift are disinfected 4 times a day.

Reception

Our reception desk is equipped with a plexiglass protective cover.

The room keys are disinfected at check-in and check-out.

The credit card terminal is disinfected after each use.

Free masks are available to our hotel guests at the reception desk.

Room

Our staff disinfect hands before and after each cleaning or wear disposable gloves when cleaning your room, which are disposed of properly when leaving the room.

Please note that the rooms can only be cleaned if there is no guest in them.

The rooms are cleaned every day unless you do not want them to. Then please let us know.

Linen change: We try to keep the environmental protection idea even in this time: The towels are changed as soon as you put them on the floor. You can also do this daily if you want.

Restaurant laBrasera & Stübli Alp31

Certification is compulsory in our restaurants. Hotel guests must show this at the reception when checking in. External guests please show it before entering the restaurant.

Both restaurants are open daily from 18:00 to 21:00.

For hotel guests without a valid certificate, we offer dining on our hotel terrace. Alternatively, we offer room service for an additional charge.

Masks are not required in the restaurant.

Staff will continue to wear a protective mask.


Breakfast


Our large Mountain Breakfast buffet will continue to be open for hotel guests from 07:00 to 10:00.

For guests without a certificate, we offer a continental breakfast with room service.

 

Sun terrace

Our terrace is open daily from 17.00.

The distance between the tables is still 1.5 metres. There is no certification obligation.

If you enter our interior rooms to visit the toilet, masks are compulsory.

Vivaia Relax

Our Vivaia Relax (sauna, steam bath and infrared cabin) is open daily from 4pm to 7pm on request.

Only certified guests are allowed access.

Wearing in the steam bath or sauna is excluded.