Update: November 24, 2020
We have developed a protection concept for your personal safety and that of our employees, so that you can enjoy your vacations in a relaxed manner and take home only the best memories. This concept is continuously adapted to the recommendations and requirements of the Federal Office of Public Health (BAG) and the cantonal guidelines.
Due to the regulations, our services may be limited, and in certain areas the number of persons permitted is also limited.
Please forgive us if we greet you only with a smile and the hand-on-heart gesture, and refrain from shaking hands for the moment.
Our employees are prepared for the extraordinary situation and the appropriate handling of our guests and are sensitized and trained for this.
You can read the protection concept at the reception and in front of the restaurant.
We look forward to meeting this special time with a smile, together with you.
The general mask obligation in and in front of our building applies.
We complay to the closing time from 11 pm to 6 am
Please wash your hands regularly.
In the lobby, at the public toilets, in front of the LaBrasera restaurant you will find hand disinfectants
Please always keep a distance of at least 1.5 meters.
If you have symptoms of respiratory disease before your arrival or during your stay, we ask you to refrain from visiting our house. We recommend that you take out a travel cancellation insurance.
All employees are trained and sensitized to the current situation.
Hand hygiene and distance rules are observed.
In case of symptoms of illness, employees are sent home and instructed to follow the (self-)isolation according to BAG. Further measures follow on the instructions of the cantonal medical service.
All employees wear a mouth guard
If disposable gloves are used, they must be changed after 1 hour at the latest and disposed of properly.
Our housekeeping team employees wear disposable gloves during cleaning.
We work with professional cleaning products from DIVERSEY.
The public toilets are cleaned 4 times a day.
Banisters and door handles in public areas are disinfected 4 times a day.
Please note that a maximum of 2 people can use the elevator, so please keep your distance.
Buttons in the lift are disinfected 4 times a day.
Our reception desk is equipped with a plexiglass protective cover.
Brochure materials are available, but are also issued individually at the reception.
The room keys are disinfected at check-in and check-out.
The credit card terminal is disinfected after each use.
Free masks are available to our hotel guests at the reception desk.
Our employees wear disposable gloves when cleaning your room, which are disinfected when you leave the room and disposed of properly when they change floors.
Please note that the rooms can only be cleaned if there is no guest in them.
The rooms are cleaned every day unless you do not want them to. Then please let us know.
Linen change: We try to keep the environmental protection idea even in this time: The towels are changed as soon as you put them on the floor. You can also do this daily if you want.
The tables and chairs are new and ensure the 1.5 meter distance.
There is a partition | wall where we cannot guarantee the distance.
There are no table spices on the tables.
The menu cards are disinfected after each use.
We continue to offer our large mountain breakfast buffet from 07.30 to 10.00 am. We kindly ask you to keep the distance there as well. Coffee will still be served directly at the table.
Since we have fewer places in the restaurant, we reserve the right to offer 2 service times in the event of communicated bottlenecks.
Desired times can be specified at the reception:
1. Service 7.30 am. to 8.30 am.
2. Service 8.30 am. to 10 am.
The restaurant is open daily from 6 pm to 9.30 pm. On weekends and holidays additionally over noon until 4 pm. Our terrace is open daily from 5 pm.
Hotel guests with half-board can choose their 4-course menu for the evening during breakfast. You can always choose from three different main courses, including a vegetarian main course.
Since we have fewer places in the restaurant, we reserve the right to offer 2 service times in the event of communicated bottlenecks. Desired times can be specified at the reception:
1. Service 6 pm. to 7.30 pm.
2. Service 7.30 pm. to 9.30 pm.
Hotel guests without half board or external guests are welcome in our restaurant by appointment. Table reservations can only be made through the reception desk. A maximum of 4 persons may be seated at one table, except for families with children.
You can fill out the self-declaration at our tables online, via QRCode. It is obligatory for guests who are exempt from the mask obligation for health reasons. Please inform us of this when you make your table reservation.
Our Vivaia Relax (sauna, steam bath and infrared cabin) is open daily from 3 pm to 7 pm.
Please sign in our reservation book at the reception. A maximum of 6 persons are allowed in the rooms at the same time.
In the Relax area a mask must be worn. Excluded is the wearing in the steam bath or in the sauna.
We are very happy to welcome you again with the usual warmth and hospitality.