Update: June 26, 2021
Our company takes part in the company tests of Graubünden. Our employees are tested regularly.
We have developed a protection concept for your personal safety and that of our employees, so that you can enjoy your vacations in a relaxed manner and take home only the best memories. This concept is continuously adapted to the recommendations and requirements of the Federal Office of Public Health (BAG) and the cantonal guidelines.
Due to the regulations, our services may be limited, and in certain areas the number of persons permitted is also limited.
Please still forgive us if we greet you only with a smile and the hand-on-heart gesture, and refrain from shaking hands for the moment.
Our employees are prepared for the extraordinary situation and the appropriate handling of our guests and are sensitized and trained for this.
You can read the protection concept at the reception and in front of the restaurant.
We look forward to meeting this special time with a smile, together with you.
You would like to enter the Engadin from abroad? Please note the entry regulations: The Confederation is constantly adapting its quarantine list:
We have adjusted our cancellation conditions this summer season as follows:
Reservations can be cancelled free of charge up to 5 days before arrival.
Group bookings, individual reservation contracts, holiday flats, may contain different cancellation conditions. These individual contracts are therefore excluded from our general cancellation conditions.
We ask for your understanding that we charge the contractually agreed cancellation fees in the case of cancellations at short notice.
The quarantine obligation in Switzerland can change daily. Please refer to the BAG list:
In the event of a closure of the mountain railways, we offer free cancellation for hotel accommodation even at short notice. Holiday flats are excluded from this.
The general mask obligation in our building applies.
Please wash your hands regularly.
In the lobby, at the public toilets, in front of the LaBrasera restaurant you will find hand disinfectants
Please always keep a distance of at least 1.5 meters.
If you have symptoms of respiratory disease before your arrival or during your stay, we ask you to refrain from visiting our house. We recommend that you take out a travel cancellation insurance.
Guests who are exempt from the mask requirement for health reasons are kindly requested to inform us of this when checking in.
All employees are trained and sensitized to the current situation.
The employees are regularly tested
Hand hygiene and distance rules are observed.
In case of symptoms of illness, employees are sent home and instructed to follow the (self-)isolation according to BAG. Further measures follow on the instructions of the cantonal medical service.
All employees wear a mouth guard
If disposable gloves are used, they must be changed after 1 hour at the latest and disposed of properly.
Our housekeeping staff wear disposable gloves during cleaning or disinfect their hands after each room.
We work with professional cleaning products from DIVERSEY.
The public toilets are cleaned 4 times a day.
Banisters and door handles in public areas are disinfected 4 times a day.
Please note that a maximum of 2 people can use the elevator, so please keep your distance.
Buttons in the lift are disinfected 4 times a day.
Our reception desk is equipped with a plexiglass protective cover.
Brochure materials are available, but are also issued individually at the reception.
The room keys are disinfected at check-in and check-out.
The credit card terminal is disinfected after each use.
Free masks are available to our hotel guests at the reception desk.
Our staff disinfect hands before and after each cleaning or wear disposable gloves when cleaning your room, which are disposed of properly when leaving the room.
Please note that the rooms can only be cleaned if there is no guest in them.
The rooms are cleaned every day unless you do not want them to. Then please let us know.
Linen change: We try to keep the environmental protection idea even in this time: The towels are changed as soon as you put them on the floor. You can also do this daily if you want.
The tables and chairs are placed in such a way that a distance of 1.5 metres is guaranteed.
There is a partition | wall where we cannot guarantee the distance.
The menu cards are disinfected or disposed of after each use.
We are required to collect your contact details. This is done via the "Lunchgate" portal. You can also give them in writing, in paper form. These will be disposed of after 2 weeks.
We continue to offer our large mountain breakfast buffet from 07.00 to 10.00 am. We kindly ask you to keep the distance there as well. Coffee will still be served directly at the table.
Before you help yourself from the buffet, we ask you to use disinfectant for your hands and/or disposable gloves.
Since we have fewer places in the restaurant, we reserve the right to offer 2 service times in the event of communicated bottlenecks.
Desired times can be specified at the reception:
1. Service 7.00 am. to 8.30 am.
2. Service 8.30 am. to 10 am.
The restaurant is open daily from 6 pm to 9.00 pm.
Hotel guests with half-board can choose their 3-course menu for the evening during breakfast. You can always choose from three different main courses, including a vegetarian main course.
Since we have fewer places in the restaurant, we reserve the right to offer 2 service times in the event of communicated bottlenecks. Desired times can be specified at the reception:
1. Service 6 pm. to 7.30 pm.
2. Service 7.45 pm. to 9.00 pm.
Hotel guests and external guests without half-board are welcome in our restaurant by prior arrangement. Table reservations can only be made at the reception.
Guests who are exempt from the mask requirement for health reasons are requested to inform us of this when making their table reservation.
Our terrace is open daily from 5 pm.
Our Vivaia Relax (sauna, steam bath and infrared cabin) is open daily from 4 pm to 7 pm on request
Please sign in our reservation book at the reception. A maximum of 6 persons are allowed in the rooms at the same time.
In the Relax area a mask must be worn. Excluded is the wearing in the steam bath or in the sauna.
We are very happy to welcome you again with the usual warmth and hospitality.