GENERAL HOTEL ROOM TERMS AND CONDITIONS
The following conditions apply to the provision of hotel rooms, residences, including all ancillary rooms.
VALIDITY: These terms and conditions apply to the provision of accommodation services and to all further deliveries and services in connection therewith. The following terms and conditions apply exclusively. Terms and conditions of the "guest" (uniform designation for the organiser/purchaser/guest, etc.) shall not become part of the contract even if we have not expressly objected to them.
CONCLUSION OF CONTRACT: The rental contract shall be deemed concluded as soon as the hotel room has been ordered in writing or confirmed by Hotel Chesa Surlej. The contract cannot be cancelled unilaterally. Subletting or subletting, as well as the use of hotel rooms for other than residential purposes, require the prior written consent of the hotel. If the reservation is made by a third party, this third party shall also become a contractual partner, irrespective of an effective authorisation by the "guest",and shall be liable for all obligations arising from this contract together with the "guest" as joint debtor.
REGISTRATION: There is a legal obligation to complete the registration form in its entirety. The reception staff is allowed to make a copy of the passport or an ID.
LIMIT OF USE: Reserved rooms are available to the "guest" during the agreed time from 15.00h on the day of arrival until max. 11.00h on the day of departure. A Late-Check-Out is only possible on request. Late departures without consultation with the reception may lead to additional costs.
SMOKING: Smoking is not permitted in the hotel rooms or in any other areas of the hotel. In the event of non-compliance, the hotel is entitled to charge a cleaning fee of CHF 300.00.
CANCELLATION OF ROOMS: If the booked rate does not provide for deviating conditions, the following shall apply: in case of cancellation of definitive bookings, the confirmed services shall be charged as follows:Before your arrival:
In the summer season: Up to 5 days before arrival 8:00 am, cancellation is free of charge.
In the winter season: Until 5 days before arrival 8:00 am, the cancellation is free of charge. In high season, other cancellation conditions may apply. Please refer to the terms and conditions of the booked rate. From 26 December to 01 January and from 19 February to 13 March , cancellations and changes are free of charge until 14 days before arrival.Cancellations and changes made late, as well as non-arrivals, will be charged 100% of the booked package. In case of early departure we charge the booked service until the end of the booked stay. All bookings must be guaranteed with a credit card. The credit card can be pre-authorized for the total amount of the booking. Non-refundable rates are generally excluded from the general cancellation conditions.
CANCELLATION OF RESIDENCES/ HOLIDAY APARTMENTS rented through the hotel: Cancellation is free of charge up to 30 days prior to arrival, unless a different cancellation period is stated in the individual rental contract. Otherwise, the cancellation period of the property stated in the individual contract applies. All bookings must be guaranteed with a credit card. The credit card provided may be pre-authorised for the full amount of the booking. Non-refundable rates are generally excluded from the general cancellation conditions.
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LOCAL TAX: In addition to the room price (incl. VAT), a local tax of CHF 4.00 per person is due per overnight stay.
PAYMENT INFORMATION: No invoices will be sent abroad. Within Switzerland we only send invoices to companies with whom we have a contract. Invoices must be paid within 20 days. If the aforementioned payment deadline is exceeded, the "guest" is in default without the need for a reminder. The hotel shall be entitled to charge interest on arrears of 5% from the date of default. The assertion of a higher damage caused by default shall remain unaffected thereby. Other payment agreements must be recorded in writing by the parties. Furthermore, the payment information of Hotel Chesa Surlej shall apply.
LIABILITY OF THE HOTEL GUEST: The hotel guest is liable for the payment of any food & beverages ordered by him from the restaurant operations of the hotel. The hotel guest is liable for all damage, damage and loss to buildings and furniture caused by him or his visitors.
Newspaper advertisements and public invitations as well as sales events require the prior written consent of the management.